Geared
up for major improvements to room bookings service, Colchester Council become
the latest to opt in for Zipporah's system.
Recent
weeks have seen Colchester council put pen to paper on a deal which will see
Zipporah's state of the art room booking system integrated into the council's
existing intranet.
The
move, which came after the council was referred by Zipporah’s partner Goss, has
been celebrated as a milestone in improvements to customer service and internal
operations as well as an important step taken towards how the council
demonstrates its evolution as a whole.
Bringing the client up to speed
The
integration, which will see the council deviate away from time consuming manual
room bookings to much faster online room bookings, is expected to show a big
increase in transaction levels as the system illustrates its capacity to manage
high levels of simultaneous transactions without breaking a sweat. This likely
eventuality has been underlined as forward thinking and innovative towards
maximising the potential of previously quieter revenue streams.
Replacing
a system that's been described as complicated and 'hard-to-manage', Zipporah's
Jordan Burnell highlighted that the room booking integration will deliver a
seamless solution at both front and back-ends, illustrating ease of use, report
functionality and a whole host of important features.
Benefitting everyone
“One
of the things the customer will notice is how the system responds to dependency
issues they raise at the front-end. That can include anything from booking a
double room partition to 'next best solutions' if certain dates or times aren't
available. This is something which makes the customer experience that much better,
it's much more convenient and informative - which in turn will help to
significantly reduce unnecessary phone calls”.
Principal
operator, Sheldon Coulthrust, is among those who have suggested that the new
system will help the day to day co-ordinating of bookings significantly as it
overcomes persistent and serious issues that plagued the new system's
predecessor.
The
new system which will be implemented within the next 8 weeks is available to
demo now, for more information contact Zipporah's Sales department on 02920
647048.
For more information on this article contact:
Ioan Davies, Marketing Executive, Zipporah Ltd 02920 647048, Mon-Fri 9am-5pm
