Canterbury surges
toward online booking overhaul as council look set to capitalise on success of
waste system with two more Zipporah systems.
This is the latest development Zipporah, who have become an
increasingly popular online service provider to the UK public sector, can
announce from its offices in Cardiff, Wales.
The news arrives around the 6th month anniversary
of Zipporah’s launching its online waste booking service with the Kentish
council – a process which began after the council decided to make inroads that
would help deliver significant improvements to its waste management service.
Overcoming obstacles
One of the key areas of concern to the council was the
labour cost to process a booking against the potential online cost - which was
significantly less. Realising the potential savings the council took proactive
steps to curtail spending by inviting parties to tender.
Applications for the waste bookings contract saw Zipporah
alongside competitors put through a rigorous selection process, with Zipporah
eventually overcoming opposition on the grounds of flexibility and quality of
product.
Bid Manager, Jonathan Stewart, told us “One of the deciding
factors was how we were able to demonstrate that our services and processes
would be much more efficient than existing methods. We also found favour
illustrating our capacity to partner up with Serco, Canterbury’s contracted
supplier”.
"Going online with bookings is inevitable once the savings are realised"
The success of the Canterbury’s decision became more been
evident as the Zipporah’s system went live, with a reported 70% of the total
waste bookings being taken online by July.
Jonathan Stewart commented, “This statistic represents just
how quickly our systems are able to illustrate their worth. Going online with
bookings is inevitable once the savings are realised, that’s what we’re looking
to illustrate.”
With its waste system up and running, Zipporah have been
granted the green light on bringing two additional systems to Canterbury, with
the council confident that the same booking trends will be observed once
implemented. Canterbury’s new systems, which are aimed at tackling the
council’s sport / pitches and events bookings, are expected to roll out in the next
quarter.
For more information on this article contact:
Ioan Davies, Marketing Executive,
Zipporah Ltd 02920 647048, Mon-Fri
9am-5pm
