It’s a long process (and suddenly you realise quite how many clients we have) as we work with each client to guide them through the biggest system change we have had for quite some time. Until that time our teams have to juggle two sets of systems simultaneously, keeping the older systems up and running whilst primping and pruning the Neos. The continuous multitasking means we need to switch our mind sets from one system to another when communicating with clients and internally amongst ourselves. It’s all a question of balance, balancing work on Neo system with supporting existing applications and balancing work schedules so that no solution falls between the cracks. Balance and time management have become watchwords for the organisation at present and everybody is working hard to ensure that the transitions are as smooth as possible.
You might think it’s all hard work but there’s joy in this dynamism. From a developer’s point of view it means we get to learn how to use a new technology and we developers love to feel like we’re on the cutting edge. In particular I think we all feel the joy of a job well done and the client feedback has been excellent. They find it easier to manage everything in the system and our support has dropped considerably. It’s fantastic to hear that the hard work of the organisation and our dev team is leading to such well received results.
So, it can get challenging but the customer satisfaction is our bottom line. And although these are demanding times, it is rewarding to know that our customers continue to be impressed with the work we do. Keep those positive comments coming as they help to make it all worthwhile!
Imran Khan
Web Developer
