Fortunately the Christmas leave is a headache already sorted with ample cover now in place for all of our clients across the globe. In planning and business terms though I’m already focussed towards the New Year when Zipporah will be entering the final stage of its changes to structure to deliver a better service and solution to our clients for the future.
Whilst Christmas sees me taking over a number of projects to cover for leave, the expected news of a birth for our Project Manager Luke and some departures, but the New Year will see some exciting changes.
As of the start of January we will be changing things around as our Project Management team will be refocused as Delivery Experts. This will see their roles encompass project management, business analysis and include quality control (I like to compare them to the chefs at the pass – but with a little less colourful language). They will be focussed on the delivery of projects for clients. Whilst the Delivery Specialists will focus on ensuring the projects are all moving forward the Business Development team will be taking on the client liaison outside of projects to ensure user groups are ongoing and to take in ideas and thoughts in a more general sense from our clients.
To top the process off we will be putting our new Delivery Manager in place. He will manage the teams focussed toward delivery of our solutions and will become a key resource for managing things internally and working with our clients to ensure that everything works as smoothly as freshly packed snow on a ski slope.
It’s an exciting time and it’s the right time. As our clients are getting squeezed more and more my role will be far more focused toward finding ways to help them beat the squeeze and improve our service to help them improve on their service. Our work on the systems is already paying off and our work with several clients has seen great strides being achieved in speed of implementation and customer satisfaction and now with our restructure we have a team which will fully support this and improve on things for the future.
Just one more thought for the day. As you read this across the UK ecommerce and online transactions are at their highest point for the year with anticipated usage expected to be particularly high as it always has been for the first Monday in December. This is the time when online transactions are considerably higher than in store transactions as people choose the ease of shopping in the break between Coronation Street and Eastenders over stepping out into the cold. Now take a moment to think about what you want to achieve in terms of customer transaction online rather than through call centres and in council attendance. Your customers are more than ready for the online world and more than prepared to take advantage whether its online services such as licence requests or bookings we have the tools to help you deliver this. As we reach the final stages of the financial year for councils and the forthcoming budget cuts loom for the next financial year maybe its worth getting in touch to see quite how much you can do online with your citizens.
Happy December everyone, I’ll be back before Christmas. In the meantime, its just 23 more days to go……
To top the process off we will be putting our new Delivery Manager in place. He will manage the teams focussed toward delivery of our solutions and will become a key resource for managing things internally and working with our clients to ensure that everything works as smoothly as freshly packed snow on a ski slope.
It’s an exciting time and it’s the right time. As our clients are getting squeezed more and more my role will be far more focused toward finding ways to help them beat the squeeze and improve our service to help them improve on their service. Our work on the systems is already paying off and our work with several clients has seen great strides being achieved in speed of implementation and customer satisfaction and now with our restructure we have a team which will fully support this and improve on things for the future.
Just one more thought for the day. As you read this across the UK ecommerce and online transactions are at their highest point for the year with anticipated usage expected to be particularly high as it always has been for the first Monday in December. This is the time when online transactions are considerably higher than in store transactions as people choose the ease of shopping in the break between Coronation Street and Eastenders over stepping out into the cold. Now take a moment to think about what you want to achieve in terms of customer transaction online rather than through call centres and in council attendance. Your customers are more than ready for the online world and more than prepared to take advantage whether its online services such as licence requests or bookings we have the tools to help you deliver this. As we reach the final stages of the financial year for councils and the forthcoming budget cuts loom for the next financial year maybe its worth getting in touch to see quite how much you can do online with your citizens.
Happy December everyone, I’ll be back before Christmas. In the meantime, its just 23 more days to go……
Scott
