First-class solutions require first-class customer service.

So under our new approach to blogging, you may now have learned that you will get a blog entry from a member of each of the individual teams within Zipporah, to give you opinion and comment from all areas of the company. I was tasked with writing the first for the Business Development Team, consisting of myself, Tommy Ludford and the Business Development Manager Jonathan Stewart.

Over the past 12 – 18 months, it’s been no secret that Zipporah has been undertaking some exciting changes, with substantial growth into new countries and new markets. This has inevitably seen our client list grow, and something that Zipporah as a whole, and specifically the Business Development team, has had to ensure is that our existing clients continue to get the first class customer service that everyone has come to expect from our company.

We have always engaged with our existing clients, and we are always striving to ensure that our customers’ needs are met. Whether this is rallying to fix a potential issue, all the way through to using our experience in assisting a customer with some queries on how to better utilise their system, we are always keen to make sure we are approachable, available and perhaps most importantly, honest with our customers. We don’t see our job as providing a product; we see our job as creating a partnership with our customers, looking at potential problems they face within their individual business areas, and providing a first class solution based upon the invaluable experience we have gained in the past 10 years. 

Our support structure is now the best it’s ever been, with every customer having full access to the dedicated support team, via email and telephone. As well as the support desk, every customer has their own Project Manager to oversee any implementation, and an overall Account Manager to give our customers every opportunity to have someone to speak to at any point they feel they need to.

Here at Zipporah, we believe the quality of our Customer Service needs to match the quality of our solutions, and we have worked hard to ensure that it does.

What are your thoughts on the Customer Service you have received from Zipporah? We are always grateful for feedback, good or bad – we won’t get too upset we promise! All information is helpful, so don’t be afraid to let us know!

Jordan Burnell
Business Development Executive